Concept Claim Solutions Franchise: A Resilient Claims Management Opportunity

Property damage happens year-round and regardless of the wider economy. Fires, floods, storms and impact damage all require professional management to ensure homeowners and businesses receive fair settlements from their insurers. The Concept Claim Solutions Franchise has spent more than 22 years helping policyholders navigate this complex world, building a network of franchise partners who deliver an essential, recession-resilient service while earning strong six-figure returns.

Founded in 2001, Concept Claim Solutions is the longest-established insurance claims management franchise in the country and the only truly national network of its kind. The brand is part of the Insurance Solutions Group (ISG), a specialist group with over 35 years of experience operating in the insurance sector. Today there are more than 55 active franchise partners, and the brand is led by Michelle Mellor (DIP CII), President of the Chartered Insurance Institute and finalist for the coveted Claims Champion of the Year title.

Your Day-to-Day Role

As a franchise partner, you operate as a claim manager, overseeing the entire process from the first client enquiry through to fully completed repairs. Because the service is funded through the insurance claim itself, there is no extra cost to the client beyond their policy excess, making the offering immediately attractive.

A Multi-Billion Pound Sector

Investment and Costs

Projected Earnings

Training and Ongoing Support

The Concept Claim Solutions Franchise offers one of the most comprehensive training packages in the sector. New partners complete a structured 10-day induction split into two phases:

Classroom training is delivered by an accredited professional with hands-on franchise experience. Once trading, ongoing support includes field visits, technical expertise, continued professional development and dedicated marketing assistance.

• ✓10-day structured induction - 5 classroom + 5 field mentoring
• ✓Pre-booked referral partner meetings to generate work from day one
• ✓Broker Solutions, Agent Solutions and Remedial Solutions business development schemes
• ✓Access to approved contractor network for repairs and restoration
• ✓Well-structured software tools for managing claims end to end
• ✓Dedicated marketing assistance and lead generation support
• ✓Continued professional development and technical training
• ✓Part of Insurance Solutions Group with 35+ years of industry expertise

What Franchisees Say

Existing partners frequently highlight the genuine impact they make, particularly for elderly or vulnerable customers who have faced a tedious claims process with their insurer. Others praise the responsive head office team, the well-structured software tools and the network of approved contractors that make running the business straightforward and rewarding.

Who Is the Franchise For?

No prior experience in construction or insurance is required. Concept Claim Solutions is looking for people who are passionate about property and willing to help others through difficult moments. Existing franchisees have come from a wide range of backgrounds including corporate management, sales and self-employment. Strong communication skills, a desire to help people and a commercial mindset are the key requirements.

Key Benefits at a Glance

• ✓Longest-established insurance claims franchise in the country - 22+ years
• ✓FCA authorised - fully regulated claims management
• ✓Elite Franchise #27 for eight consecutive years
• ✓QFA finalist in three categories including Franchisor of the Year
• ✓Led by Michelle Mellor - President of the Chartered Insurance Institute
• ✓Home-based, recession-resilient with projected Year 3 earnings ~£110k
• ✓No cost to the client - service funded through the insurance claim
• ✓Up to 70% bank funding available

If you are looking for a recession-resilient, purpose-driven business in a multi-billion pound sector, the Concept Claim Solutions Franchise is well worth a closer look.

Interested in exploring more opportunities in this sector? Take a look at other Professional Services franchise opportunities available on Franchise Hunt.

UK Property Claims Market Backdrop

The structural case for professional claims management has only strengthened in recent years. The Association of British Insurers reported a record £6.1 billion in property insurance payouts for 2025, with weather-related claims alone accounting for £1.2 billion (a 14% rise on the prior year). Domestic flood payouts climbed 38% to £312 million and the average household flood claim hit £30,000. As storm frequency, subsidence and accidental damage volumes all trend upward, more policyholders are facing complex multi-trade reinstatement projects and looking for someone to fight their corner with the insurer.

A Day in the Life of a Concept Partner

Most days start at home, working through a manageable caseload that typically blends new enquiries, ongoing claims and contractor coordination. A partner might visit a fire-damaged kitchen in the morning to scope the work and gather evidence, spend an hour at lunch building a schedule of works in the Concept software, then call the policyholder's insurer in the afternoon to push back on an undervalued offer. Evenings are often clear, because the back-office systems, contractor network and head-office technical team absorb much of the heavy lifting that would otherwise eat into family time.

Marketing and Lead Generation

One of the most often-cited reasons franchisees choose Concept is that they are not expected to be cold-call salespeople. The brand runs three structured business-development schemes: Broker Solutions (referrals from local insurance brokers), Agent Solutions (links with letting and estate agents) and Remedial Solutions (work from builders and surveyors who encounter insurable damage). New partners arrive at launch with pre-booked introduction meetings with referral partners in their patch, and head office continues to supply national leads that are routed by postcode.

Brand Heritage and Network

Concept Claim Solutions sits inside the Insurance Solutions Group, a specialist parent business with over 35 years in the insurance sector. That depth matters because policy wordings, FCA expectations and insurer claims protocols all change frequently, and the technical team at head office is who franchisees lean on when a complex case lands on their desk. Partners describe a tight-knit network where mentoring is built into the model: Adam Millard, now operating across Plymouth and Torquay, was recently invited to host new joiners for their field week.

Who This Franchise Suits

The Concept model rewards organised, empathetic operators rather than aggressive closers. Customers are often dealing with the aftermath of a fire, a burst pipe or storm damage, and they want someone calm and methodical to take the problem off their hands. Backgrounds vary widely across the network, from corporate sales and project management to ex-military and former property professionals. What the strongest partners share is comfort dealing with insurers and contractors, a head for paperwork, and the willingness to spend the first 18 months building local referral relationships that compound into a stable, repeat-driven pipeline.