Investment from
£10,000
Category
Sales & Marketing
Established
2014
About This Franchise
Trustist is a multi-award-winning review aggregation and fintech business founded in York in 2014 by Nigel Apperley. Its SaaS platform helps companies collect, manage and showcase customer reviews, alongside payment processing tools. With recurring subscription income, a 98% client retention rate and rapid franchise growth, Trustist offers a low-overhead opportunity in a fast-moving sector with strong residual income potential.
A detailed look at the Trustist Franchise franchise opportunity, what's involved and what makes it stand out.
The Trustist Franchise is one of the most distinctive sales and marketing opportunities available today, blending SaaS technology, online reputation management and fintech payment solutions into a single, scalable business model. Founded in York in 2014 by serial entrepreneur Nigel Apperley, Trustist has grown into a trusted partner for thousands of businesses that want to harness the power of customer reviews to drive sales and visibility.
Operating as a Trustist Franchise partner means tapping into a recurring revenue model where clients pay monthly subscriptions for review aggregation, Google star integration, payment processing and reputation tools. With low overheads, no premises required and a remarkably high client retention rate, the model is built for partners who want a flexible, residual income business with long-term earning potential.
Franchisees focus on consultative B2B sales, introducing local businesses to the Trustist platform and onboarding them onto a monthly subscription. The franchisor handles invoicing, technical support and ongoing client service, leaving partners free to concentrate on building relationships and growing their client base.
Day-to-day activities include:
Online reviews have become one of the most influential factors in consumer decision-making. Trust signals like star ratings affect click-through rates and purchase behaviour. By helping businesses collect, display and act on reviews, Trustist franchisees provide a service that delivers measurable commercial value, which is a major reason behind the brand's near-perfect client retention rate.
Reviews are no longer optional for local SMEs: BrightLocal's 2026 Local Consumer Review Survey found that 97% of consumers read reviews before choosing a local business, and 85% are more likely to buy after seeing positive ones.
Each Trustist Franchise partner is awarded a defined geographic territory, giving them exclusive rights to develop business clients in that area. This protects your investment and your prospecting effort, removing the risk of multiple partners chasing the same accounts. Territories are selected based on local business density and the partner's preferred working area, and the franchisor works closely with you during onboarding to plan your launch.
The Trustist Franchise offers a rare combination of low entry costs, recurring income and a clearly differentiated product. Key benefits include:
The power of the Trustist model becomes clear when you look at how subscriptions stack. A franchisee who signs ten new monthly clients each month, with the brand's typical retention, is building a base where January's clients are still paying in December alongside every cohort signed in between. After a year, you are no longer working to replace what you lost - you are working on top of an established income stream. This is the structural difference between transactional sales and a residual portfolio business, and it is why partners stay engaged for the long term rather than chasing one-off commissions.
New Trustist Franchise partners receive structured initial training covering the platform, sales process, onboarding and account management. This is reinforced by hands-on field support from an experienced team that stays closely involved as the business grows. Franchisees consistently highlight the professionalism and accessibility of the support team, with newer partners describing the onboarding experience as reassuring and well organised.
The Trustist Franchise has a published franchise fee starting from £10,000 for franchisees who use the franchisor's pre-arranged bank funding arrangements. Working capital requirements are minimal because there are no premises, stock or vehicles to fund. Trustist works closely with major lenders and franchisees can be introduced to banking contacts to discuss funding options.
It is important to distinguish between the franchise fee, working capital and total investment. The franchise fee secures the rights, training and platform access, while working capital covers personal living costs during the early ramp-up period. Full earning projections are shared in the Franchise Information Memorandum once you express interest.
| Franchise fee (from) | £10,000 |
| Includes | Training · Platform access · Protected territory · Sales tools |
| Premises | Not required - run from home |
| Funding | Pre-arranged bank lender introductions available |
| Working capital | Discussed in the Franchise Information Memorandum |
Trustist looks for partners who are confident communicators, comfortable presenting to business owners and motivated by the prospect of building a long-term residual income. Previous sales or business development experience is highly valued, but the most successful partners share traits such as resilience, consistency and a genuine interest in helping local businesses succeed.
If you want to operate flexibly, work from home and grow a scalable B2B business in a fast-evolving fintech and SaaS market, the Trustist Franchise is well worth exploring further.
Trustist was launched in August 2014 by Nigel Apperley, a serial entrepreneur whose previous ventures include Internet Cameras Direct, which he grew from a standing start to over £20 million in turnover before exiting to a French acquirer. He has also held senior roles at Kwik-Fit, Slendertone, Waterford Wedgwood Royal Doulton and Canon Europe, bringing more than two decades of digital commerce experience into the business. From its York headquarters, the company has evolved well beyond a simple reviews tool, adding QR code review collection, near field communication chips, automated video reviews and instant account-to-account open banking payments to its platform.
“"Franchising has completely changed the business. It is a genuinely scalable model now." Nigel Apperley, Founder and CEO, Trustist”
The opportunity Trustist franchisees address is structural rather than cyclical. Research published in late 2024 by reputation management specialist Reputation found that 68% of UK consumers now rely on online reviews as their primary source when making a purchase decision, well ahead of recommendations from family and friends (24%), brand claims (18%) or social media influencers (2%). Among Millennials and Gen Z the figure rises to nearly 80%. For local independents, professional services firms and ecommerce retailers, the gap between a strong star rating and a mediocre one increasingly translates directly into click-through, conversion and revenue. That is the gap Trustist partners are paid, monthly, to help close.
Recent accolades include the FSB Celebrating Small Business Innovation Award (Yorkshire and the Humber, 2024) and a place in the Elite Business EB100 SME Top 100 the same year, alongside earlier Best Employer and Partner of the Year wins. The brand is also listed as a supplier member of the British Franchise Association.
There is no fixed week. A typical pattern, though, mixes prospecting and onboarding in roughly equal measure. Mornings are often spent following up with referrals, networking groups and inbound enquiries, and arranging short discovery calls or in-person meetings with local business owners. Afternoons lean toward live platform demonstrations, walking prospects through how their reviews would surface on Google, and onboarding new clients who have signed up, typically a process measured in days rather than weeks. There are no early mornings setting up premises, no stock to manage and no staff rotas to write, which is part of why partners describe the lifestyle as flexible and family-friendly.
The Trustist Franchise combines a low entry point, a defined territory and a SaaS product with near-perfect client retention. Request information through Franchise Hunt to receive the Franchise Information Memorandum and explore available territories.
Interested in exploring more opportunities in this sector? Take a look at other sales & marketing franchise opportunities available on Franchise Hunt.
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Cheaper than
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£10k
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To find out more about the Trustist Franchise franchise opportunity, simply click below to fill out the form to speak with a representative from the brand.
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The minimum investment for a Trustist Franchise franchise starts from £10,000. This typically covers the franchise fee, training, and initial setup. Additional costs such as premises, equipment, and working capital may apply.
Yes, Trustist Franchise provides training for new franchisees. This typically covers operations, business management, marketing, and ongoing support to help you get started and grow your franchise.
Trustist Franchise offers third party financing options to help prospective franchisees fund their investment. Contact the franchise directly for details on available funding support.
Trustist Franchise was established in 2014. With 12 years of experience, the brand has built a track record in the UK franchise market.
Trustist Franchise currently has 18 franchise outlets operating across the UK, demonstrating network coverage and brand presence.
Trustist Franchise franchise opportunities are available across England, Scotland, Wales, and Northern Ireland. Contact the franchisor through the enquiry form to confirm specific territory availability in your area.
