Investment from
£29,500
Category
Courier & Delivery
Established
1993
About This Franchise
PACK & SEND is a specialist packing and shipping franchise that handles fragile, large, awkward and valuable items most couriers will not touch. Launched in Australia in 1993 and brought to Britain in 2009, the brand operates a proven retail service centre model in the multibillion pound logistics sector, offering franchise partners exclusive territories, recurring B2B revenue and a structured launch package backed by an established head office team.
A detailed look at the PACK & SEND Franchise franchise opportunity, what's involved and what makes it stand out.
The PACK & SEND Franchise gives entrepreneurs the chance to step into an established corner of the logistics market that very few competitors are equipped to serve. Rather than chasing low-margin parcel volume, PACK & SEND service centres specialise in fragile, large, awkward and valuable goods (often referred to as FLAV items), where customers actively seek expertise and are willing to pay for it. The result is a business model built on high average transaction values, repeat custom and strong gross margins.
Founded in Australia in 1993, the brand has grown into one of the most recognised names in specialist freight, with close to 120 service centres trading across Australia and New Zealand before launching in Britain in 2009. Today, PACK & SEND partners ship antiques, artwork, musical instruments, IT equipment, medical devices and household goods anywhere in the world, working with both private customers and global brands.
PACK & SEND was founded by Michael Paul in Sydney in 1993 and grew into Australia's leading retail freight-reseller before crossing the world. The UK master franchise was established in 2009, with the head office in Reading recruiting the first wave of British partners. In 2021 PACK & SEND was acquired by what was then MBE Worldwide, the global parent of Mail Boxes Etc. The group rebranded as Fortidia in 2024 to reflect its evolution into a multi-brand global commerce platform spanning shipping, fulfilment, print and e-commerce services.
For UK franchise partners, the practical benefit of sitting inside Fortidia is buying power. Carrier rates, packaging supply contracts and IT investment are all leveraged across the group, which is hard for an independent operator to replicate from a single high street unit.
The UK courier, express and parcel sector is one of the most actively monitored markets in the country. According to Ofcom's annual postal market monitoring reports, parcel volumes have more than doubled over the last decade as e-commerce reshapes household shipping habits. PACK & SEND occupies a niche within that growth where competition is thin and customer loyalty is high. Franchise partners benefit from a brand that has spent more than three decades refining its systems, supplier relationships and operational playbook.
While standard couriers handle boxes, PACK & SEND specialises in items that need expert packing and care, including antiques, artwork, musical instruments, IT equipment and medical devices. Customers actively seek this expertise and pay premium rates for it.
Service centres are deliberately located in secondary high street positions to keep rent low while maintaining strong visibility. Each owner-operator starts hands-on, then builds a small team to handle quoting, packing and customer service as the business grows. Trading hours are conventional business hours rather than late-night retail, which is one of the reasons the brand attracts career-changers looking to leave shift work behind.
The UK network covers a deliberate spread of city and large-town locations rather than chasing a unit on every high street. Published franchisee profiles include service centres in Oxford, Guildford, Salford Quays, Edinburgh East, Belfast East and Elephant & Castle in central London, with additional centres trading from Reading, Glasgow, Manchester and elsewhere. The brand has been explicit that it is recruiting partners in all corners of the country to build a national footprint comparable to the Australian operation.
When considering the PACK & SEND Franchise, it is important to separate the initial franchise fee from the wider funding requirement. The figures below reflect the brand's currently published guidance and should be confirmed in the formal discovery process.
| Franchise Fee | £29,500 to £34,995 |
| Total Set-up (incl. fit-out) | £120,000 to £135,000 |
| Working Capital | £35,000 to £50,000 |
| Bank Funding | Up to 70% available (subject to status) |
Every new partner completes a structured induction covering systems, sales, packaging, freight operations and customer service. The programme is delivered partly at head office and partly inside an existing service centre so that new owners see live trading before opening their own unit. Once trading begins, PACK & SEND provides on-site launch support, a matched marketing contribution in the opening weeks (the brand publishes a £3,000 franchisee spend matched by up to £1,800 from head office for Google Ads, social, PR and local SEO) and a guaranteed minimum number of sales leads during year one. The franchisor is a member of the Quality Franchise Association, which sets ethical standards for franchise recruitment and operation.
Each franchise territory is the geographic area served by a single service centre, and PACK & SEND commits not to open another centre inside it. Other partners cannot solicit customers in your patch, although the customer is free to choose any centre they have an existing relationship with. Because PACK & SEND ships globally, your territory is the marketing exclusivity zone rather than a hard limit on revenue. National and international accounts won by head office are routed through the network using documented allocation rules.
A typical service-centre day blends retail walk-ins with B2B account work. Mornings usually start with national carrier collections and the previous day's outbound consignments leaving the unit. Through the day the team quotes new jobs, packs fragile and oversized items in custom timber crates or foam bracing, processes payments and chases proof-of-delivery for ongoing shipments. Account managers from local galleries, antique dealers, IT resellers and medical-device companies become familiar faces. Most centres operate to standard business hours rather than late-night retail, which gives owners a clear separation between work and home life.
The brand looks for partners with strong people skills, problem-solving ability and a genuine appetite for customer service. Existing UK franchisees have come from corporate management, retail leadership, the armed forces and other franchise systems, which underlines how transferable the model can be. The role is mostly people-facing rather than van-driving, so it tends to attract owners who want a structured B2B-leaning business with a physical base, repeat customers and the chance to build a small team. No prior logistics experience is required, and the eight-week induction is built on the assumption that you are coming from outside the sector.
Interested in exploring more opportunities in this sector? Take a look at other Courier & Delivery franchise opportunities available on Franchise Hunt.
Enquire now to find out about available territories, financial illustrations and the PACK & SEND discovery process.
See where this franchise sits compared to others on Franchise Hunt
Pricier than
63%
£30k
Under £30k
Franchises Like This
Courier & Delivery
Mail Boxes Etc (MBE) is one of the world's largest non-food retail franchises, providing parcel logistics, postal, print, packaging and business support services to consumers and SMEs. Founded in California in 1980, the global network now spans over 1,700 service centres in more than 50 countries. With multiple revenue streams under one roof and strong head office support, MBE is a credible high-street opportunity for ambitious owner-operators.
Courier & Delivery
World Options is a global shipping and courier franchise founded in 2003 in Lancashire, offering SME businesses access to discounted rates from leading carriers including UPS, FedEx, DHL, DPD and Evri through a single online portal. With over 300 franchisees across multiple continents, full BFA membership and a residual income model, it offers a low-overhead, home-based route into one of the most resilient growth sectors in business.
To find out more about the PACK & SEND Franchise franchise opportunity, simply click below to fill out the form to speak with a representative from the brand.
Request Free Information Today
The minimum investment for a PACK & SEND Franchise franchise starts from £29,500. This typically covers the franchise fee, training, and initial setup. Additional costs such as premises, equipment, and working capital may apply.
Yes, PACK & SEND Franchise provides training for new franchisees. This typically covers operations, business management, marketing, and ongoing support to help you get started and grow your franchise.
PACK & SEND Franchise offers third party financing options to help prospective franchisees fund their investment. Contact the franchise directly for details on available funding support.
PACK & SEND Franchise was established in 1993. With 33 years of experience, the brand has built a track record in the UK franchise market.
PACK & SEND Franchise currently has 120 franchise outlets operating across the UK, demonstrating network coverage and brand presence.
PACK & SEND Franchise franchise opportunities are available across England, Scotland, Wales, and Northern Ireland. Contact the franchisor through the enquiry form to confirm specific territory availability in your area.
